Skip to main content

Kwacha Flex

Terms and Conditions for the KwachaFlex USSD Loan Service

A product of GS Cash Advance, delivered in partnership with Zamtel Mobile Money (Zampay)

  1. INTRODUCTION

These Terms and Conditions (“Terms”) govern the access, application, use, and repayment of the KwachaFlex Mobile Loan Service (“KwachaFlex”, “the Service” or “Product”).

KwachaFlex is a digital short-term lending service offered by G.S CASH ADVANCE LIMITED (“G.S Cash Advance”, “the Company”, “we”, “us” or “our”) in partnership with ZAMTEL MOBILE MONEY LIMITED (“Zamtel Mobile Money”).

The Service enables eligible customers to apply for, receive, manage, and repay digital loans through the Zamtel Mobile Money platform.

G.S Cash Advance Limited is responsible for providing the credit facility, conducting credit assessments, managing loan approvals, assuming credit risk, and administering loan recovery processes. Zamtel Mobile Money Limited provides the digital payment infrastructure and mobile money platform through which customers access the Service.

By applying for, accepting, or using KwachaFlex, you (“Customer”, “Borrower”, “you” or “your”) acknowledge that you have read, understood, and agreed to be bound by these Terms.

These Terms constitute a legally binding agreement between you and G.S Cash Advance Limited.

  1. DEFINITIONS AND INTERPRETATION

For purposes of these Terms:

“Company” or “Credit Provider” means G.S Cash Advance Limited, a company incorporated under the laws of the Republic of Zambia and authorized to provide lending services.

“Customer” or “Borrower” means an individual who applies for and receives a loan through the KwachaFlex Service.

“Loan” means the amount approved and disbursed by G.S Cash Advance Limited to the Customer.

“Loan Agreement” means the legally binding agreement entered into between G.S Cash Advance Limited and the Customer upon approval and acceptance of a Loan.

“Mobile Money Account” means the Customer’s registered Zamtel Mobile Money account used to access the Service.

“Platform” means the technological infrastructure, including the Zamtel Mobile Money USSD platform and related systems, used to facilitate access to KwachaFlex.

“Repayment Amount” means the total amount payable by the Customer, including the principal amount, applicable interest, fees, charges, and other lawful costs.

“Service” means the KwachaFlex digital lending service offered by G.S Cash Advance Limited through the Zamtel Mobile Money platform.

  1. OWNERSHIP AND PARTNERSHIP ARRANGEMENT
  1. KwachaFlex is a lending product owned and operated by G.S Cash Advance Limited.
  2. G.S Cash Advance Limited is responsible for:
  1. Providing the loan facility;
  2. Conducting customer credit assessments;
  3. Determining loan eligibility and approval;
  4. Managing loan accounts;
  5. earing the credit risk associated with loans issued;
  6. Managing collections and recovery of outstanding loans.
  1. Zamtel Mobile Money Limited acts as the digital service delivery partner by providing access channels, mobile money transaction services, and payment processing infrastructure.
  2. Zamtel Mobile Money Limited does not provide the credit facility unless expressly stated otherwise and shall not be responsible for assessing credit risk or determining loan approval decisions.
  1. ELIGIBILITY REQUIREMENTS
  1. To access KwachaFlex, the Customer must:
  1. Be at least eighteen (18) years old;
  2. Be legally competent to enter into a loan agreement;
  3. Possess a valid identification document;
  4. Maintain an active Zamtel Mobile Money account for a minimum period of three months;
  5. Provide accurate and complete information;
  6. Meet G.S Cash Advance Limited’s credit assessment requirements.
  1. Meeting these requirements does not guarantee approval of a loan.
  2. G.S Cash Advance Limited reserves the right to approve, decline, suspend, or vary loan limits based on its credit policies.
  1. CUSTOMER REGISTRATION AND VERIFICATION
  1. The Customer shall provide all information required for registration, verification, and loan processing.
  2. The Customer authorizes G.S Cash Advance Limited to verify information through lawful sources including:
  1. Identification databases; 
  2. Credit reference bureaus; 
  3. Mobile money transaction information; 
  4. Internal customer records; 
  5. Fraud prevention databases.
  1. The Customer warrants that all information provided is accurate, complete, and truthful.
  2. Any false, misleading, or fraudulent information may result in:
  1. Rejection of the loan application; 
  2. Cancellation of approved loans; 
  3. Immediate recovery action; 
  4. Reporting to relevant authorities. 
  5. LOAN APPLICATION PROCESS
  1. Customers may apply for KwachaFlex through approved Zamtel Mobile Money channels.
  2. Submission of a loan application does not create an obligation on G.S Cash Advance Limited to approve or issue a loan.
  3. G.S Cash Advance Limited shall conduct an assessment before approving any loan.
  4. The assessment may consider:
  1. Customer identification details; 
  2. Previous borrowing history; 
  3. Repayment behaviour; 
  4. Mobile money usage patterns; 
  5. Credit bureau information; 
  6. Affordability assessment; 
  7. Fraud risk indicators. 
  8. LOAN APPROVAL AND ACCEPTANCE
  1. Where a loan application is approved, the Customer shall receive details including:
  1. Approved loan amount; 
  2. Applicable interest and charges; 
  3. Repayment period; 
  4. Due date; 
  5. Total repayment amount. 
  1. The Customer accepts the loan through electronic confirmation using approved channels.
  2. Electronic acceptance, including USSD confirmation, PIN entry, OTP confirmation, or any other approved digital acceptance method, shall constitute a legally binding agreement.
  1. LOAN DISBURSEMENT
  1. Upon acceptance of the Loan Agreement, G.S Cash Advance Limited shall disburse the approved loan amount into the Customer’s registered Zamtel Mobile Money account.
  2. The Customer shall ensure that their mobile money details are accurate.
  3. Neither G.S Cash Advance Limited nor Zamtel Mobile Money Limited shall be responsible for losses arising from incorrect account details supplied by the Customer.
  1. INTEREST, FEES AND CHARGES
  1. The Customer agrees to pay all applicable interest, service fees, transaction charges, and other disclosed costs relating to the Loan.
  2. All charges applicable to the Loan shall be disclosed before acceptance.
  3. By accepting the Loan, the Customer agrees to repay the principal amount together with applicable charges.
  1. REPAYMENT TERMS
  1. The Customer shall repay the Loan on or before the agreed repayment date.
  2. Repayments shall be made through approved Zamtel Mobile Money repayment channels.
  3. The Customer authorizes G.S Cash Advance Limited and Zamtel Mobile Money Limited to process repayment deductions from the Customer’s mobile money account where applicable.
  4. Where insufficient funds exist, the Customer remains responsible for settlement of all outstanding amounts.
  5. The Customer’s repayment obligations remain valid notwithstanding:
  1. Loss of mobile device; 
  2. Change of mobile number; 
  3. Suspension of mobile money services; 
  4. Network interruptions. 
  5. DEFAULT AND RECOVERY
  1. A Customer shall be considered in default where:
  1. The Customer fails to repay by the due date;
  2. The Customer breaches these Terms;
  3. The Customer provides false information;
  1. The Customer engages in fraudulent activity.
  2. Upon default, G.S Cash Advance Limited may:
  1. Issue repayment reminders; 
  2. Contact the Customer through registered communication channels; 
  3. Apply lawful recovery measures; 
  4. Report default information to credit reference bureaus; 
  5. Engage authorized debt recovery agents; 
  6. Commence legal proceedings. 
  7. CREDIT REFERENCE REPORTING
  1. The Customer authorizes G.S Cash Advance Limited to obtain and submit credit information to registered credit reference bureaus.
  2. Information submitted may include:
  1. Loan applications; 
  2. Loan approvals; 
  3. Repayment history; 
  4. Defaults; 
  5. Outstanding balances. 
  1. The Customer acknowledges that failure to repay may negatively affect future access to credit facilities.
  1. DATA PROTECTION AND PRIVACY
  1. G.S Cash Advance Limited and Zamtel Mobile Money Limited shall process Customer information in accordance with applicable data protection laws, including the Data Protection Act No. 3 of 2021.
  2. Information collected may include:
  1. Identification details; 
  2. Contact information; 
  3. Mobile money transaction data; 
  4. Credit information; 
  5. Loan repayment records. 
  1. Information may be processed for:
  1. Credit assessment; 
  2. Loan administration; 
  3. Customer support; 
  4. Fraud prevention; 
  5. Regulatory compliance; 
  6. Debt recovery. 
  7. CUSTOMER CONSENT TO DATA ACCESS

The Customer authorizes G.S Cash Advance Limited and its authorized service providers to access and process information necessary for:

  1. Customer verification; 
  2. Credit scoring; 
  3. Risk management; 
  4. Loan servicing; 
  5. Compliance obligations. 
  6. CUSTOMER RESPONSIBILITIES

The Customer agrees to:

  1. Protect their mobile money PIN and security credentials;
  2. Provide accurate information;
  3. Maintain an active mobile money account;
  4. Notify relevant parties of unauthorized access;
  5. Repay loans on time;
  6. Use the Service responsibly.
  1. FRAUD PREVENTION
  1. G.S Cash Advance Limited may implement fraud prevention measures including:
  1. Identity verification; 
  2. Transaction monitoring; 
  3. Risk assessment; 
  4. Account restrictions. 
  5. Where fraud is suspected, access to the Service may be suspended pending investigation.
  1. SERVICE AVAILABILITY
  1. The Customer acknowledges that KwachaFlex depends on technology systems and telecommunications infrastructure.
  2. The Company and Zamtel Mobile Money Limited shall not be responsible for delays or interruptions caused by:
  1. Network failures; 
  2. System downtime; 
  3. Maintenance activities; 
  4. Events beyond reasonable control. 
  5. CUSTOMER COMPLAINTS
  1. Customers may submit complaints relating to KwachaFlex through approved customer service channels.
  2. Complaints shall be handled in accordance with applicable complaints handling procedures and regulatory requirements.
  1. AMENDMENT OF TERMS
  1. G.S Cash Advance Limited reserves the right to amend these Terms from time to time.
  2. Any significant changes shall be communicated through appropriate channels.
  3. Continued use of KwachaFlex after changes shall constitute acceptance of the amended Terms.
  1. GOVERNING LAW
  1. These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Zambia.
  2. Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of Zambia.
  1. CUSTOMER ACCEPTANCE

By accessing, applying for, or using KwachaFlex, the Customer confirms that:

  1. They have read and understood these Terms;
  2. They consent to credit assessment and processing of their information;
  3. They agree to repay all amounts due;
  4. They understand that the Loan Agreement is legally binding.